COVID-19 Travel Guidance

Home / COVID-19 Travel Guidance
COVID-19 Chauffeur & Limousine Service Guidance. Latest information and advice while travelling with Prestige Tour Italy

We have been providing luxury ground transportation services safely throughout the COVID-19 (Coronavirus) pandemic. In short, we have been revising and refining our safety protocols throughout. But we are not finished yet. Safety is never finished.

COVID-19 Cahuffeur & Limousine Service Milan Guidance

We have been in full service throughout the pandemic. Open 24 hours.

Our agile company structure has allowed us to adapt quickly to the crisis. Our office team are able to work from home. Our chauffeurs have risen to the new challenges and once again, exceeded our expectations. Thanks to their efforts, and extra diligence, our levels of service have not missed a beat. We are always feeding their advice and suggestions back into our operational procedures. Plus our mentor programme, means our chauffeurs help and support each other. Such as working together to make sure that all have masks, hand sanitiser, tissues and other essential items.

Safe Executive Car and MPV fleet

Our passengers have given us a lot of good feedback about travelling with us. Again and again they say they feel assured by the extra-long legroom, and advanced air-conditioning of our chauffeur-driven, Mercedes-Benz Executive Cars, Luxury Van & Cars

Long range journeys

We have carried people, on some longer city to city essential journeys. Such as students returning home to isolate with family. And people returning home from abroad business.

We would like to express our gratitude to all of our passengers for trusting us with their travel during the coronavirus.

Prestige Tour Italy COVID-19 Travel Guidance & Procedures

As safety is always paramount at Prestige Tour Italy, we have of course, followed the new guidance to the letter. But we have also added some important amendments, which we believe will make all our chauffeur-driven journeys safer. The bespoke nature of our business means that we can continue to provide a very personal service, even during times of crisis. Small details, but we feel they are important. Here are the main points of our revised Coronavirus Travel policy.

Sanitise. Drive. Sanitise…

This infinite loop of meticulous hygiene is our new safer travel mantra. This applies to chauffeurs as well as their vehicles. And of course even our passengers will need to observe the required hand washing practices, that we are all so fond of…

We require that all vehicles be sanitised before, and after, every passenger journey.

This exceeds the current guideline which recommends cleaning only after the journey and not before. It would not be practical for taxis, minicabs and other busier services to adhere to our double-ended cleaning approach. One of the key differences between regular private hire vehicles and our services, is that of foot-fall in vehicles. Our cars, even in the busiest periods, rarely carry more than 2 passengers on any single day.

During the pandemic, our chauffeurs will be very fortunate to get even one journey in a day. This is obviously not a great time for any of us, but the travel industry has taken quite a steep dive. Staying positive, this does allow them to take greater care with the clean.

The vehicle will be given at least one all over general clean per working day. Plus a touch point focused disinfectant clean before and after any journey.

Touch points

“Touch points (for example buttons to open doors, hand rails) across the transport network should be particular areas of focus for increased cleaning.”

Prestige Tour Italy will also:
  • Identify higher risk areas such as areas that are touched more regularly. (Touch points/Hot spots)
  • Supply standard cleaning products for regular cleaning and making sure there are adequate disposal arrangements for used cleaning products.
  • Cleaning regularly-touched objects and surfaces (like door handles, handrails and seat belt clips) more often than usual using standard cleaning products.
  • Clearing workspaces, removing and appropriately disposing of waste and removing belongings from the vehicle at the end of each journey.
  • Supply tissues & face masks for passengers

We are doing all we can to make our chauffeur service cool our “hot spots”. We recognise that these areas in particular need special attention. High alcohol content disinfectants will be used to focus on the ’grime’ as much as their usual ’shine’.

COVID-19 Chauffeurs & Passengers Face Mask

Face Coverings:

We are advising passengers to wear a face covering while travelling in our private hire vehicles. If you choose to wear one, it is important to use face coverings properly and wash your hands before putting them on and taking them off.

“The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms. This is most relevant for short periods indoors in crowded areas.”

Air-conditioning and ventilation

We recommend, subject to conditions, that windows are kept open.

The latest thinking is that good ventilation may help reduce the risk of the transmission of the Coronavirus. Air conditioning must be set to extract and not recirculate the air within the vehicle (where possible).

Meet and greet procedure with COVID-19 Travel Guidance

Chauffeurs will not shake passengers’ hands, and whenever possible, will observe the 2 metre social distance rule. A gentle nod, a warm hello, and the smiling twinkle of their eyes, will have to suffice for the meet and greet till we move past the virus.

Opening and Closing Doors

The chauffeur will open and close all passenger doors.


Passengers are to place their luggage where it is safe to leave. Then walk towards the vehicle or step away from the luggage by 2 metres, if they are going to follow the chauffeur to the car, perhaps at an airport meet and greet for example.

The chauffeur will carry your bags to the car, and load them into the trunk.


We advise that the passenger(s) should step back at least 2 metres and allow the chauffeur to step away from the passenger doors. The chauffeur will direct you when it is safe to climb aboard your vehicle.


Again on arrival at their destination, the passenger(s) should wait for the chauffeur to open the door. Once the chauffeur is at least 2 metres away, and after they have checked the pavement and road are clear from approaching traffic, they will instruct the passenger(s) to exit the car.


Q: Can we transport workers to and from everywhere they need?

A: Yes.

Q: Can we carry passengers with accessibility issues while maintaining social distancing?

A: We will do all we can to assist disabled passengers. We will follow the guidance and advice on measures that chauffeurs and passengers can take when it is not possible to maintain proper social distancing. Please discuss your passenger requirements with us. We are open 24 hours.

Q: Can we transport people to and from airports?

A: Absolutely. We offer a seamless meet and greet airport transfer service.

Q: Do our vehicles have protective barriers between passengers and their chauffeur?

A: No. Currently, we have not installed any sort of barrier between the passenger and the chauffeur. However, our executive chauffeur-driven cars and MPVs offer superior legroom arrive at your destination feeling safer and more relaxed.

Q: Which is the safest chauffeur-driven car during the Coronavirus?

A: All of them. The Mercedes-Benz S-Class has pioneered safety enhancements throughout its long line as the flagship of the Mercedes executive car/luxury limousine model line. But the Mercedes-Benz V-Class offers more space. A social distance friendly 2.5 metres on our extra long V-Class fleet. We believe that this distancing may help reduce transmission. All of our cars, have state of the art automotive air-conditioning systems. Sophisticated air-filtration systems to extract air from the car, and replace with filtered and conditioned air. We are told that good ventilation may help reduce transmission, so opening the windows, subject to fair conditions may be wise to further improve the throughput of air. The most eco-friendly way would be to turn off the air-conditioning and just have the windows open. But during this tragic COVID-19 pandemic, we advise extracting air-con turned on, with the windows open a little.

Q: Where is the safest place to sit in an executive car or MPV?

A: Behind the driver, to the right if possible. Sorry, we must insist on one car per passenger, unless passengers are all from the same lockdown household.

COVID-19 Chauffeur & Limousine Service Guidance. Do you wish to travel safely during the pandemic?

Who would not? Our goal is to make every journey a pleasure. You will only enjoy the journey if you are relaxed. Confident the chauffeur, has washed his hands, vehicle and is doing everything she can to keep you safe. Trust your safety with our friendly, experienced professional licensed chauffeurs and discover why we believe they are the greatest chauffeurs. Bar none. Don’t settle for the new normal, or reduced-fat service. Even during this tragic time, our full-fat, full-on, luxury service is guaranteed to make your journey a pleasure. Or at the very least carry you safely. And in the ultimate luxury, comfort and style. Even now, luxury is standard. Let our good drivers protect you, and yours on your travels. Trust is earnt, but you can relax before, during and after your journey with Prestige Tour Italy.

Contact us to book your chauffeur-driven travel.